Just Eat Layoffs

Just Eat Takeaway announced on September 25, 2025 that it would cut 450 jobs globally, about 5% of its workforce, citing the increasing use of artificial intelligence and automation across its operations. Around 175 of the roles were in the Netherlands, home to its Thuisbezorgd brand. Customer service and sales administration were the departments hardest hit, with the company stating that consumers would more frequently interact with AI assistants for problem resolution. The announcement came weeks after the European Commission approved Prosus's €4.1 billion acquisition of Just Eat in August 2025. Some affected staff were offered retraining programs to move into other parts of the company. The cuts continued a sharp reversal for Europe's largest food delivery firm by sales after a pandemic-era hiring surge.

Reason: Automation and AI replacing customer service and sales admin roles

Source: reuters.com

Just Eat Takeaway eliminated roughly 300 positions worldwide in November 2024, equal to about 2% of its total headcount. The food delivery company, headquartered in Amsterdam, announced the cuts as competitive pressure and slowing order growth weighed on its global operations. The reduction followed a string of earlier workforce actions, including the August 2024 departure of around 800 employees tied to the SkipTheDishes business in Canada, and a 2023 round that eliminated more than 1,700 courier roles in the UK. The November round targeted corporate staff. No specific severance terms or executive quotes were available from public sources at the time of reporting.

Reason: Workforce optimization amid ongoing cost reduction efforts

Source: dailymail.co.uk

Just Eat disclosed a workforce reduction affecting its London operations in March 21, 2023. Approximately 1,700 roles were eliminated.

Source: yahoo.com